TeleTech Customer Care Management - Pasay City

TeleTech Customer Care Management TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 49,000 employees utilizing 33,600 workstations across 88 delivery centers in 18 countries. In the Philippines, TeleTech has supported the world’s largest companies in our 12 beautiful and state-of-the-art Delivery Centers employing over 21,800 people. COMMITMENT TO EMPLOYEE SUCCESS At TeleTech, we know it’s our people who bring us success. Therefore, we invest substantially in Filipino employee development programs as well as offer highly competitive, performance-based pay and benefits. By joining TeleTech, you establish a strong foundation for future career growth and guarantee personal success through excellent training and on-demand support. At TeleTech, our employees are given the opportunity to participate in sports and fitness programs, community relations projects and volunteerism. TELETECH UNIVERSITY Fosters excellence in the workplace by offering the opportunity to learn the right skills at the right time, enabling employees to perform at their best. In recognition of our employees’ value, TeleTech has created an engaging, quality and consistent learning to give our people the knowledge and skills they need to perform better and succeed in their career with TeleTech and even beyond. OPTIMUM REWARDS Consists of monetary and non-monetary rewards and celebrations for team and individual efforts that significantly exceed expectations. The Optimum Rewards program creates an environment where everybody has the opportunity to win. TELETECH LIFESTYLE AND PASSPORT PROGRAM TeleTech reaches beyond the office to help enrich employees’ lifestyles by offering the TeleTech Lifestyle and Passport Program. TeleTech has partnered with different establishments including restaurants, fitness and wellness centers, hotels and more to give its employees discounts and exclusive privileges. TELETECH FAMILY DAY Every year, TeleTech holds a Family Day where employees’ families get the chance to take a peek inside the contact center. The fun-filled day is an opportunity for employees’ families to get a feel of how it’s like working with TeleTech, as well as get to know the people behind the company. A typical Family Day consists of a bounty of food, various bonding activities, games, photo opportunities and much more. SPORTSFEST Held annually, the TeleTech Sportsfest is an activity that fosters camaraderie, team spirit and healthy competition. Every year, employees get the chance to show off their athletic skills in basketball, volleyball, badminton and even cheering in this high-energy event.