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Accenture in the Philippines

Team Lead  

Accenture in the Philippines

 
  • Cebu City, Philippines
    Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, Philippines
    Cebu City
    Cebu
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2020-03-11T16:00:00+00:00
Job closed.

Job Description

  • Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
  • Conduct RCA to identify drivers impacting performance
  • Work closely with Quality and Training team to improve team performance
  • Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
  • Provide and implements business-focused solutions in fulfillment of contractual obligations

Minimum Qualifications

  • Graduate of any Bachelor’s degree
  • At least 1 year supervisory experience in the BPO industry
  • Strong problem-solving, project management, multi-tasking, organizational, and leadership skills
  • Good English communication skills in both oral and written
  • Willing to work on a shifting schedule and on holidays as needed

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines
Industry
Information Technology / IT
Vacancy
20 openings
Website
https://www.accenture.com/ph-en/careers

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About Accenture in the Philippines

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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