Technical Support Representative | Entry Level | Cebu
Accenture Philippines
- Cebu City, PhilippinesBarangka Ilaya, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired a month ago
2023-02-08T16:00:00+00:00Job closed.
Job Description
Get hired and enjoy a joining bonus when you become part of Accenture! We're offering up to Php30,000 joining bonus* to qualified applicants who will onboard for Service Desk Voice Support role in Cebu and Manila.
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Minimum Qualifications
- Graduate of any bachelor’s degree or undergraduate with 3 years of college education or 2 years Associate Degree with at least one (1) year experience in Contact Center, Technical Support or any related to Service Desk Experience.
- Trainings/ Knowledge Transfer/ Bootcamp sessions will be provided before deployment to assigned projects
- Preferably With good knowledge and skills in IT
- Interest in providing technical support and assistance to clients and end-users via call, chat and email
- Excellent written and verbal English communication skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 14/F E-Bloc 2 Bldg. Geonzon St. Cebu It Park Apas, Cebu City, Cebu
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.