Accenture Philippines
Accenture Philippines

BPO Operations Team Lead | Cebu  

Accenture Philippines

 
  • Cebu City, Philippines
    Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 9 months ago

2023-10-04T16:00:00+00:00
Job closed.

Job Description

Accenture in the Philippines is currently looking for BPO Operations Team Lead who will be responsible in performing the following day-to-day tasks:

  • Responsible for setting individual performance objectives that align to the overall objectives of the team
  • Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
  • Provide mentorship, guidance and career development to team members
  • Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
  • Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
  • Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify actionable insights, suggest recommendations, and influence
  • Team strategy through effective communication

Minimum Qualifications

What are we looking for?

  • Bachelor’s Degree Holder
  • With minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
  • Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
  • Strategic thinker with strong analytical and problem-solving skills
  • Passionate to create an exceptional experience and provide outstanding support to client's mission and goals
  • Adaptable and energized by a fast-paced environment and can demonstrate flexibility and agility to changing client needs
  • Amenable to work in Cebu City, Cebu

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Cebu City, Central Visayas, Philippines
Industry
Information Technology / IT
Vacancy
30 openings
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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