BPO Operations Team Lead | Cebu  

Accenture in the Philippines is currently looking for BPO Operations Team Lead who will be responsible in performing the following day-to-day tasks:

• Responsible for setting individual performance objectives that align to the overall objectives of the team
• Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
• Provide mentorship, guidance and career development to team members
• Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
• Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
• Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify actionable insights, suggest recommendations, and influence
• Team strategy through effective communication

What are we looking for?

• Bachelor’s Degree Holder
• With minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
• Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• Passionate to create an exceptional experience and provide outstanding support to client's mission and goals
• Adaptable and energized by a fast-paced environment and can demonstrate flexibility and agility to changing client needs
• Amenable to work in Cebu City, Cebu