Accenture Cebu | Customer Service Representative
Accenture in the Philippines
- Cebu City, Philippines16/FLR, Barangka Ilaya, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2023-10-14T16:00:00+00:00Job closed.
Job Description
Accenture in the Philippines is currently looking for Customer Service Associates (Project Employee) who will be responsible in performing the following day-to-day tasks:
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Provide an appropriate solution to resolve issues
- Provide post-purchase order support and order modifications for requests.
- Remotely assist and setup purchased devices
- Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
- Perform activation assistance, cancellation, enrolment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits
- Covers all products including Desktop support
- Voice Support
Minimum Qualifications
What are we looking?
- Open to college graduates, college undergraduates and associate degree graduates with relevant work experience
- With minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account
- Good verbal and written communications skills. Strong phone and verbal communication skills
- Amenable to Project Employment
- Amenable to 100% Onsite in Cebu with rotating schedule (predominantly Night shift)
- Amenable to work on weekends and/or holidays
- Windows and Mac troubleshooting skill is preferred
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Ebloc2, W Geonzon St Cebu I.T. Park,
- Industry
- Information Technology / IT
- Vacancy
- 100 openings
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About Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.