Accenture Philippines
Accenture Philippines

Service Desk Associate  

Accenture Philippines

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 16 days ago

Job closed.

Job Description

About the Role: As a Service Desk Voice Support Associate, you will be performing the following tasks on a daily:

  • You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
  • You will provide an appropriate solution to resolve issues
  • You will cover all products including Desktop support
  • You will Perform activation assistance, cancellation, enrolment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits.

Minimum Qualifications

About You: The ideal candidate will have the following skills and experience:

  • College graduates and college undergrads with relevant work experience
  • With minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account
  • Amenable to work on a shifting schedule.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Office Address
Taguig, Metro Manila, Philippines
Information Technology / IT
100 openings

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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