Customer Service Analyst | CRM
Accenture in the Philippines
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a month ago
2024-06-20T16:00:00+00:00Job Description
About You: The ideal candidate will have the following skills and experience:
- Open to College Undergraduates or College Degree
- Must have at least 1-2 years of customer service with experience supporting senior level C-Suite executives
- Excellent Customer Service skills/strong CRM skills essential
- Ability to work during weekends (Saturday and Sunday)
- Amenable to report in Quezon City.
Minimum Qualifications
Accenture in the Philippines is currently looking for talented individuals for our Customer Service Analyst | CRM - Corporate Mobility.
About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
About the Role: As a Customer Service Analyst | CRM - Corporate Mobility, you will perform the following (but not limited to) duties and responsibilities:
- Manage, as part of the 24/7 support, all emergency inquiries via call from employees and Accenture Global Management Committee/Global Leadership Committee executives relating to travel and visa/immigration concerns.
- Handle high priority travel escalation weekend cases.
- Provide White glove’/Premium support to senior level executives with immediate to 1 hour turnaround time
- Provide a high level of quality service in all customer interactions, handling a variety of inquiries related to international travel and visa/immigration.
- Develop a strong knowledge of Accenture Mobility policies, researching policy details as needed to provide key data insights for applying policies.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Mandaluyong, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 100 openings
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