Accenture Cebu | BPO Trainer Analyst  

Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer Analyst.

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

About the Role: As an BPO Trainer Analyst, you will perform the following (but not limited to) duties and responsibilities: 

• The Voice Coach carries out regular monitoring/coaching of the agents on the floor. In addition, this position creates a need for effective relationship partnering with Operations. This position also promotes a team-oriented environment through people development, strong leadership, remedial training.
• Train, assess and implement activities to effect improvement in customer service skills, accent neutralization and grammar.
• Assessing relevant training needs for individuals.
• Creating and implementing training modules as needed by the client and rolling out the same to the agents undergoing training and agents on floor as well.
• Conduct training for new hires and recurrent training for employees on customer service, grammar and accent neutralization

About You: The ideal candidate will have the following skills and experience:

• Open to college graduate and undergraduates with at least two years of related experience in training
• Knowledge of V& A fundamentals, Culture, Customer to deliver short burst modules
• Amenable to work on site in Cebu City