Customer Support Associate | Accenture Cebu

Accenture in the Philippines

Cebu City, Philippines
Cebu City, Cebu, Philippines
Cebu City
Cebu
Philippines
Philippines
Full timeFULL_TIME

Posted 6 hours ago and deadline of application is on 29 Nov

Recruiter was hiring 6 hours ago

2024-11-25T08:12:18.800909+00:002024-11-29T16:00:00+00:00

Job Description

1-Day Onsite Processing is available for this role. Visit our Career Hub every Monday-Friday (except holidays) from 9am-3pm.

Accenture Holiday Rush: Get 30K* Hiring Bonus when you apply & get hired for our CSR opening.

Get a chance to win exciting gadgets when you apply and get hired at Accenture Cebu as Customer Service Representative! Walk-in promo period runs from October 21, 2024 up to December 13, 2024.

Candidates who showed up in the Career Hub and complete the HRI stage will receive Lazada e-wallet voucher worth P310

*Terms and Conditions apply.

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.

Minimum Qualifications

About You: The ideal candidate will have the following skills and experience:

College graduates, undergraduates, SHS, and HS graduates
With 0-5 months BPO experience
With excellent communication skills
Amenable to work on a shifting schedule.
Willing to work in Cebu City, Cebu

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Customer Service

Educational Requirement: Graduated from high school

Office Address: Cebu City, Cebu, Philippines

Industry: Information Technology / IT

Vacancy: 100 openings

Website: https://www.accenture.com/ph-en/careers

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About Accenture in the Philippines

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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