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End User Computing Services Manager
AboitizPower
- Taguig, PhilippinesNAC Tower, 32nd Street, Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 months ago
2024-03-17T16:00:00+00:00Job Description
The purpose of the role is to lead and oversee the delivery of the End User Computing services covering the IT Support, Service Desks, printer management, Workplace tools (Google & Microsoft) and associated tools/ticketing systems to ensure that agreed End User Computing Service Levels across Aboitiz Power business units are met. Management of internal stakeholders’ expectations and building partnership with external service providers are key to the success of the role.
The role also covers driving IT Operational Excellence in the area of End User Computing service delivery by enabling the team to comply with global standards (e.g., ITIL) and building the required technical capabilities as well.
Prior to transitioning to full IT Infrastructure service management, the primary purpose of the role is to manage the federalization of IT Infrastructure for AP in a way that ensures seamless transition and hand-over.
Minimum Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or any 4-year related course
- At least 10 years experience in End User Computing Operations and Management related role
- at least 5 years managerial role in End User Computing Services Operations and Maintenance
- At least 3 year experience as a project team member of any IT infrastructure / End User Computing related project
- ITIL V4 foundation is required, Other industry Certifications/ Trainings on specific IT technologies/platforms (i.e. Azure / GCP) are a plus but not required
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- NAC Tower, 32nd Street, Bonifacio Global City
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