Client Service Representative | CSR

Aces Call Center Jobs Inc.

Mandaluyong, Philippines
Philippines, Metro Manila, Mandaluyong, Unit 605 BSA Twin Towers (back SM Megamall Bldg A) Bank Drive, Ortigas Ctr, Mandaluyong, National Capital Region, Philippines
Mandaluyong
Metro Manila
Philippines
Philippines
₱13,000.00 - ₱20,000.00 / month
PHP
13000
20000
13000
MONTH
Full timeFULL_TIME

Expired a month ago

2024-11-19T22:15:42.641757+00:00

Job closed.

Job Description

Process reservations by mail, telephone, central reservation systems referral, from the sales office, other hotel departments, and travel agents.
Know the following:
- Type of rooms available as well as their location and layout.
- Selling status, rates, and benefits of all packages plans.
- Credit policy of the hotel and how to code each reservation.
Create and maintain reservation records by date of arrival and alphabetical listing.
Determine room rates based on the selling tactics of the hotel.
Prepare letters of confirmation.
Communicate reservation information to the front desk.
Process cancellations and modifications and promptly relays this information to the front desk.
Understand the hotel's policy on guaranteed reservations and no-shows.
Process advance deposits on reservations.
Track future room availabilities on the basis of reservations.
Help develop room revenue and occupancy forecasts.
Prepare expected arrival list for front office use.
Assist in preregistration activities when appropriate.
Monitor advances deposit requirements.
Handle daily correspondence.
- Respond to inquires and makes reservations as needed.
Make sure that files are kept up to date.
Maintain a clean and neat appearance, as well as the work area at all times.
Promote goodwill by beings courteous, friendly, and helpful to guests, Managers, and fellow employees.
Get information about areas of interest in order to target more clients in particular seasons.
Make arrangements for clients travel programs.
Track future room availability on the basis of reservations and help develop forecasts for room revenue and occupancy.
Be aware of all front office procedures and assist with reception duties when required.
Be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Undertake any reasonable request made by management in any other areas of the house.
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels, and on the hotel website.
Configure rates on the hotels property management system.

Minimum Qualifications

Average to advanced knowledge in MS Word, Excel, and internet applications.
Average to advanced written and spoken English.
Has the drive to deliver excellent support.
Preferably Filipino.
Amenable to shifting schedules, including night shifts.

Required Skills

Sales and Marketing Knowledge
Customer Service

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Customer Service

Educational Requirement: Graduated from high school

Recruiter response to application: Always

Office Address: Unit 605 BSA Twin Towers (back SM Megamall Bldg A) Bank Drive, Ortigas Ctr, Mandaluyong, National Capital Region, Philippines

Industry: Call Center / BPO

Vacancy: 250 openings

Website: https://acesjobs.com.ph/

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About Aces Call Center Jobs Inc.

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible. www.acesjobs.com.ph ACES HIRES Get 3,000 Gift Reward (e.g,, Globe Prepaid Load Card) FaceBook Messenger m.me/acesjobs https://www.facebook.com/acesjobs/ http://youtube.com/acesjobs Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified. Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS) Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES. Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES. ________________________________________ Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within: • Makati City • Ortigas Center • Mandaluyong City • Pasig City • Masinag, Antipolo • Taguig City - Fort Bonifacio • Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA • South Luzon Area - Sucat, Alabang, Laguna • Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro • Other Areas Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions: • Inbound and Outbound Customer Service Reps (CSR) • Hotel Reservations and Sales or Online Hotel Booking Agents • Technical Support Representatives (TSR) for various industries • IT Helpdesk Officers • Insurance Account Services • Financial Services - Banking, Fraud, Mortgage, FinTech • Collections Account - Collection Officers, Medical collection • Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos • Billing Account Services • Travel Booking / Airline Ticketing Account • Pioneer Account / Local accounts • DAYSHIFT - CSR / TSR • BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies By submitting your application, you agree for Aces Call Center Jobs Inc. to collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

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