Customer Support | Singapore Telco | Mandaluyong

Aces Call Center Jobs Inc.

Mandaluyong, Philippines
605, Mandaluyong, Metro Manila, Unit 605 BSA Twin Towers (back of SM Megamall A), Philippines
Mandaluyong
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Posted 15 days ago and deadline of application is on 12 Jan

Recruiter was hiring 3 days ago

2023-11-25T02:59:51.540976+00:002024-01-12T16:00:00+00:00

Job Description

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience
Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.
Identify ongoing service issues and recommend solutions to the Head of Service
Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls
Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.
Ensure active promotion of products and services based on customer needs and the product options available
Provide well-rounded, prompt, high-quality, and professional client service at all times
Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed
Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders
Perform data entry to record supplies, jobs, and time spent
Work with technical personnel as necessary to ensure trouble tickets are addressed quickly
Deal with all calls and inquiries politely, courteously, professionally and assertively
Handle and resolve customer complaints within the procedures and guidelines provided
Action Customer Service inquiries/escalations as requested by various business team customers
Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery

Minimum Qualifications

Experience in a fast-paced/high work volume sales and/or support roles
Self-motivated, enthusiastic with the ability to use own initiative, and shows willingness to learn
Proficiency in using Microsoft Office applications and is tech savvy
Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
Demonstrate commitment to upholding core values and behavioral standards
Excellent customer service, problem-solving and analytical skills
Ability to be flexible and adaptable; able to maintain composure under pressure and highly stressful situations
With a strong command of the English language, both oral and written
Candidates must be amenable to working in the night and/or shifting schedule.

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Customer Service

Educational Requirement: Graduated from high school

Recruiter response to application: Always

Office Address: 605, Unit 605 BSA Twin Towers (back of SM Megamall A), Mandaluyong, Metro Manila, Philippines

Industry: Call Center / BPO

Vacancy: 40 openings

Website: https://acesjobs.com.ph/

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About Aces Call Center Jobs Inc.

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible. www.acesjobs.com.ph ACES HIRES Get 3,000 Gift Reward (e.g,, Globe Prepaid Load Card) FaceBook Messenger m.me/acesjobs https://www.facebook.com/acesjobs/ http://youtube.com/acesjobs Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified. Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS) Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES. Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES. ________________________________________ Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within: • Makati City • Ortigas Center • Mandaluyong City • Pasig City • Masinag, Antipolo • Taguig City - Fort Bonifacio • Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA • South Luzon Area - Sucat, Alabang, Laguna • Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro • Other Areas Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions: • Inbound and Outbound Customer Service Reps (CSR) • Hotel Reservations and Sales or Online Hotel Booking Agents • Technical Support Representatives (TSR) for various industries • IT Helpdesk Officers • Insurance Account Services • Financial Services - Banking, Fraud, Mortgage, FinTech • Collections Account - Collection Officers, Medical collection • Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos • Billing Account Services • Travel Booking / Airline Ticketing Account • Pioneer Account / Local accounts • DAYSHIFT - CSR / TSR • BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

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