Workforce Analyst | Reporting Analyst | Onsite  


  • Pasig, Philippines
    Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired a month ago

Job closed.

Job Description

What is your role?

As a Reporting Analyst, you will be responsible for helping drive critical business decisions by gathering data, designing reports and performing analyses. You will communicate these results to management and often provide suggestions based on your findings.

What will you do?

  • Develop and manage staffing schedules to ensure adequate coverage while considering peak times and fluctuations in workload.
  • Analyze historical data and trends to forecast staffing needs and make proactive adjustments.
  • Collaborate with department managers to understand staffing requirements and optimize schedules accordingly.
  • Monitor real-time performance metrics and make timely adjustments to schedules as needed to maintain service levels.
  • Generate regular reports on workforce performance, trends, and efficiencies.
  • Create business reports that provide insight into key data points.
  • Communicate the results of data analysis in written and verbal form to managers
  • Support various departments, including Client Success, in reaching their goals through analysis
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly, monthly, and ad hoc internal reports
  • Use trends and reports to forecast requirements
  • Ensures that all reports originating from the department are accurate and reliable.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

Minimum Qualifications

You have:

  • One to three years of experience as an analyst (Data, Reporting, Financial, Workforce, etc)
  • Experience in using CRM and other similar applications or tools
  • Intermediate to Advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications
  • Ability to create pivot tables, graphs and charts
  • Analytical skills that allow for the development of data-driven reports
  • Demonstrated ability to manage time and prioritize projects to meet deadlines
  • Tendency to pay close attention to small details that could impact results
  • General knowledge of business operations, objectives, strategies, process and information flow

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
Business Process Outsourcing
1 opening

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About Boldr

Boldr | Outsourcing With Impact.

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

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