Customer Service Representative | Email  

• We are looking for a highly organized and analytical person to join our growing content operations team and help us optimize the way we operate.
• This team is responsible for uploading content and photos to websites.
• Tracking shares and readership of our articles.
• Most importantly, managing email communications with contractors who we feature.

The ideal candidate will have excellent written and verbal communication skills, and should have substantial experience with client-facing email outreach and management, preferably within the U.S. To succeed in this role, you should be able to craft appropriate responses to emails without supervision and manage / learn to manage all communications efficiently using CRM software such as Streak. Additionally, the candidate should be interested in learning how to evaluate conversion and click-through rates data for optimization.

• Great written communicator

• Proven experience with client-facing email campaigns

• Strong attention to detail and skilled multi-tasker

• Excellent communication skills both internally and externally, verbally and written

• Outstanding time-management skills and adept at setting priorities

• Fast learner and self starter - takes the initiative to proactively solve problems

• Thrives in a fast-pace, goal-driven environment

• Familiar with basic CRM software and Google Suite applications-, particularly Google Sheets