Code Ninja IT Solutions Inc
Code Ninja IT Solutions Inc

Client Support Analyst Team Lead  

Code Ninja IT Solutions Inc

 
  • Quezon City, Philippines
    Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • PHP 40,000.00 - PHP 45,000.00 / month
    PHP
    40000
    45000
    40000
    MONTH
  • Full timeFULL_TIME

Posted 10 days ago and deadline of application is on 29 Jun

Recruiter was hiring a day ago

2023-05-30T23:54:59.187569+00:002023-06-29T16:00:00+00:00

Job Description

Job Description

About the Company

Code Ninja houses 3 different US-based tech companies. This role will be assigned to Veterans Home Access or DD214 Direct. It is a technology-first company dedicated to helping veterans and military families retrieve their government records. We aim to be the change these veterans need in getting their benefits faster.

Who You Are

As a team leader, you will be the contact person for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engaging the team to achieve goals.

Key Responsibilities

  • Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Establish operations objectives and work plans, delegate assignments to subordinates when necessary, and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction.
  • Manage and drive performance from the team in meeting SLAs and KPIs, efficiently coach subordinates in meeting the metrics
  • Manage team attrition
  • Collaborate with the shared services team — Recruitment and Finance, to improve agent profiling and performance
  • Other duties and responsibilities as assigned

Minimum Qualifications

What you will do:

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Suggest and organize team building activities

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays

Required Skills

  • Sales and Marketing Knowledge
  • Marketing Communications
  • Customer Service
  • Communication Skills
  • Customer Research

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Quezon City, Metro Manila, Philippines
Vacancy
1 opening
Website
https://codeninja.co/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Code Ninja IT Solutions Inc

Here at Code Ninja we are always challenged by innovation. We like thinking about big ideas while starting out small. This is why we hire the best talent we can find and outfit them with state-of-the art tools as well as a healthy working environment. We’re very proud of our groundbreaking projects that have generated over millions of users. We want you to build the next cool thing with us.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: