Colcap Servicing Pty Ltd
Colcap Servicing Pty Ltd

Loan Processing Officer | Discharges  

Colcap Servicing Pty Ltd

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Metro Manila
  • ₱25,000.00 - ₱30,000.00 / month
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 8 Jun

Recruiter was hiring 8 days ago


Job Description

Responsibilities and Tasks:

• Ensuring that discharge requests are processed in a timely and accurate manner.

• Dealing with and addressing enquiries raised by solicitors, mortgage managers and borrowers

• Responding to discharges-related calls/emails/tasks (TDIs) received to Retention team before instructing panel solicitor

• Sending discharge instructions to panel solicitors and trustees

• Verifying details provided in the request in accordance with the instructions; ensuring accuracy of all processing within the operating system

• Monitoring of list of discharging loans and ensuring that the information received from the parties involved in the discharge are duly noted

• Ensuring SLAs, compliance and quality standards are met on a daily basis or as advised by the Team Leader

• Assisting Team Leader, team members and other relevant staff with Settlements-related matters; taking inbound calls (overflows) and messages for Customer Service

• Providing indicative and/or final payout figures when requested given that approval has been confirmed.

• Ordering of security packets/loan agreements from the trustee

• Posting of all discharges-related payment; updating the Discharges Masterlist

• Generating closing statements

• Sending confirmation reports to Accounts for all invoices received from trustee

• Actioning other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals

Minimum Qualifications

Knowledge, Qualifications and Competencies:

• Preferably with banking and financial related job experience and a basic understanding about mortgages

• With Australian Mortgage experience is an advantage

• Understanding of discharges process for home loans

• Strong management skill, able to work well under pressure and on flexible schedule

• Exhibit professional demeanour

• Ability to communicate in writing in a professional manner

• Good attention to detail and excellent analytical skills

• Ability to follow and understand instructions and procedures

• Good planning, organising and multi-tasking skills

• Must have proficiency with various software applications programs including e-mail messaging applications

• Ability to provide insight based on analysis

• Self-motivated and has knowledge-sharing mentality

• Ability to work on deadlines and independently with less supervision

• Candidate must possess at least Bachelor's/College Degree in any field.

• At least 1 Year(s) of working experience in the related field is required for this position.

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • Business Correspondence
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Taguig, Metro Manila, Philippines
Financial Services
1 opening

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About Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

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