Colcap Servicing Pty Ltd
Colcap Servicing Pty Ltd

Customer Service Representative (UK Shift)  

Colcap Servicing Pty Ltd

  • Taguig City, Philippines
    Fort Bonifacio, Taguig City, Metro Manila, Philippines
    Taguig City
    Metro Manila
  • ₱30,000.00 - ₱35,000.00 / month
  • Full timeFULL_TIME

Expired 9 days ago

Job closed.

Job Description

  • Responding to and resolving queries received through emails/fax as well processing tasks and requests.
  • Taking inbound calls from external and internal customers as well as making outbound calls.
  • Assisting clients with their account maintenance enquiries.
  • Escalating queries, disputes, and complaints to the appropriate or relevant department once issue has been identified.
  • Regularly communicating with team members and colleagues to obtain updates and making sure that messages, updates and initiatives are clearly understood.
  • Delegating email tasks and TDIs to relevant team member(s) to look into and action, checking if correct procedure and appropriate resolution have been made.

Tasks being actioned:

  • Interest Rate Reduction
  • Loan Conversion (from P&I to IO and vice versa; from variable to fixed and vice vice versa)
  • Processing and ordering Visa Debit Card
  • Posting refunds and payments manually (instructed by Treasury team) – Only being actioned when approved by Management or advised by Team Leader/Operations Manager

Minimum Qualifications

  • Strong communication and organisation skills - the ability to deliver your message in a personal but clear and concise manner when responding to customers’ queries, disputes, complaints and requests
  • Highly empathic, with well-honed interpersonal skills: you are able to quickly build rapport with the customer, and with a range of internal and external stakeholders, plus work as part of a cross-functional team
  • Proactive in your own performance and development
  • A genuine interest in revolutionising the financial industry putting our customers first always
  • Flexible and happy to work shifts including evening and weekends, ensuring we continue to provide an excellent customer experience
  • Previous experience providing support via online customer support platforms such as Zendesk/Intercom is desirable
  • Adaptable, as a start-up, our roles can vary as the business requires
  • strong mortgage/financial services experience (1 year+) and solid understanding of the mortgage process end to end including applications, valuations, conveyancing and servicing
  • experience working with brokers - either through a brokerage firm or via another lenders broker helpdesk ( 1 year+)

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Business Correspondence
  • Customer Service
  • Time Management
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
2nd Ave & 30th St, 1201 Taguig City, Philippines
Financial Services
4 openings

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About Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

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