Bank Operations Associate  

We are looking for an experienced professional to join us in BGC Taguig as a Branch Operations Associate.

In this role of Branch Operations Associate at EastWest, being careful and detail-oriented is key. You'll be in charge of carefully checking cash balances and going over transaction papers to make sure our financial dealings are spot-on and trustworthy. Your sharp eye for detail helps keep our operations running smoothly and reliably.

• Compares system-generated reports with actual cash balance reports of assigned stores, ensuring accuracy and consistency.
• Conducts thorough checks of the actual count of the stores transaction documents against system count per generated reports.
• Performs vouching of transaction machine validation against transaction details, ensuring all transactions are accurate and valid.
• Emails mis-posted, transactions, and other exception items to the Stores and AOO for proper disposition, ensuring effective communication and prompt correction of discrepancies.
• Executes proper filing protocols for all transaction documents, maintaining an organized and accessible filing system.
• Submits exceptions noted within the prescribed Turn Around Time (TAT) to Service Managers and AOO per Store, ensuring timely communication and action for exceptions.
• Coordinates and submits outstanding monthly exceptions noted per Cluster to the Branch Support Department for aging/rating and dissemination to designated RBG Heads.
• Diligently counterchecks regularized transaction documents against exceptions noted and files accordingly.
• Manages and handles the outward clearing of checks in CICs, ensuring accurate and secure handling of checks for clearing processes.

• Must be a college graduate, preferably in a business-related course.
• Prior experience in bank operations is required.
• Must possess strong communication skills to effectively convey information and discrepancies.
• Should be a team player, capable of working collaboratively with various departments.
• A willingness to learn new bank processes and procedures is essential.
• Must be attentive to details, ensuring accuracy and consistency in all transactions and documents handled.