Customer Support Associate
First Metro Securities Brokerage Corporation
- Makati, Philippines18th floor, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Job Purpose
The purpose of this position is to ensure that customers of FirstMetroSec are provided with an excellent customer service experience.
Major Responsibilities
The Customer Support Associate is responsible for addressing all customer concerns with FirstMetroSec. Specific responsibilities of the position shall include the following:
Provide timely and accurate assistance in resolving inquiries, requests and complaints, for walk-in clients, as well as through phone call, email, chat and other social media communication.
Track and monitor customer concerns handling with proper documentation and review.
Work closely with other units to resolve customer concerns.
Handle account maintenance of clients’ records.
Prepares MIS reports in relation to customer service or frontline functions.
Process corporate actions such as IPOs, FOOs, SROs, Tender Offers, Bond, Mutual Fund and UITF offerings.
Handle special projects and assist the sales team in account opening functions during events.
Comply with the organization’s internal and external policies and regulations.
Perform other responsibilities that may be assigned
Minimum Qualifications
Qualifications
- Education: Bachelor’s degree
- Experience: Prior related experience preferred.
- Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Flexitime
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- PS Bank Center, Makati, Metro Manila, Philippines
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About First Metro Securities Brokerage Corporation
The Company
FIRST METRO SECURITIES BROKERAGE COPORATION is a stockbrokerage house licensed to trade in the Philippine Stock Exchange.
Established in 1994, we have been a trusted provider of equity brokering services and solutions to individuals, public and private corporations and other financial institutions for over 20 years.
Our strong expertise in the stock market is backed by the strength and stability of FIRST METRO INVESTMENT CORPORATION, the leading investment bank in the country, and the METROBANK GROUP, one the Philippines' largest financial conglomerates.
We provide our clients with easy and convenient access to the listed securities in the stock market, either thru our state-of-the-art online trading platforms or with the assistance of our seasoned and knowledgeable equity brokers.
Our strategic alliances with highly regarded local and international economic and market research providers give our clients access to superior and reliable economic and market information, analysis and recommendation.
We are the market maker and one of the authorized participants of the country’s first and only Exchange-Traded Fund (ETF), the FIRST METRO PHILIPPINE EQUITY EXCHANGE TRADED FUND (FMETF), which tracks the performance of the PSE Index.
Our people
WE PUT PEOPLE FIRST.
We believe success happens when we put talented and passionate people together in an inspiring environment that supports teamwork and personal growth. That is why at FirstMetroSec, we put people first in everything that we do. We focus on attracting and nurturing top talent and providing them with a career that is fun, rewarding and engaging. We motivate people to perform at their very best through continuous training, advancement opportunities, a collaborative atmosphere and competitive pay and benefits packages. Our rapidly growing team is always on the lookout for people who are results-driven, energetic, team-oriented and customer-focused. If you have these qualities and can see yourself at FirstMetroSec, we would like to hear from you.