Get Hooked 360, Inc.
Get Hooked 360, Inc.

CRM Specialist  

Get Hooked 360, Inc.

  • Quezon City, Philippines
    Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Posted 25 days ago and deadline of application is on 30 Mar

Recruiter was hiring a day ago


Job Description

The CRM Specialist (CRMS) is in charge of the effective implementation of community engagement strategies of handled brands using Zendesk. The CRMS will work hand-in-hand with the Account Management leaders and other account management stakeholders to ensure that brand community engagement objectives are met.

The CRMS is responsible for the Social Media Management component of the project. The CRMS plays an integral role in ensuring that the brand’s community is engaged with on a regular basis.


  • Managing the internal testing and rollout of changes across all teams
  • Using Zendesk explore to improve ticket deflection and agent productivity
  • Performing hands-on implementation of day-to-day changes
  • Reviewing and tuning workflows in Zendesk
  • Periodically audit agent permissions and ensure access is appropriate
  • Update and maintain Knowledge Base and Help Centre
  • Update and maintain macros
  • Write new reports in Zendesk Explore
  • Assist in answering/solving of Zendesk issues
  • Implement SLA measurements
  • Reporting
  • Training/Upskilling
  • Perform other related duties as required or assigned

Minimum Qualifications


  • Communications or management degree holder
  • Expert in creating macros, automations, triggers, SLA (business/calendar hours)
  • Expert in Zendesk Support and Explore (Dashboard, dataset, queries)
  • Experience in Zendesk Administration is required. Strong technical knowledge and experience administering other products are highly favorable.
  • Experience in administering Zendesk and/or Software as a Service system
  • Good technical skills, but not necessarily programming.
  • Knowledge in creating Calculated attribute and report matrics
  • High level of literacy in modern PC suites (Windows) and web applications
  • Knowledge of customer support processes
  • Highly organized, responsive, and good at project management.
  • Analytical with a keen desire to improve business processes and performance.

Perks and Benefits

  • Work from HomeWork from Home
  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Quezon City, Metro Manila, Philippines
Marketing / Advertising / Sales / Promotion / PR
1 opening

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About Get Hooked 360, Inc.

We are a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life. Get Hooked 360 is a full-service digital marketing agency with offices in the Philippines and Vietnam. Creating relevant and measurable digital marketing campaigns since 2007, Get Hooked 360 is backed by people with extensive experience in corporate marketing, creative servicing and technical expertise. A marketing one-stop-shop, the agency manages strategic and creative marketing executions for both local and multinational brands around the world.

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