Get Hooked 360, Inc.
Get Hooked 360, Inc.

CRM Manager  

Get Hooked 360, Inc.

  • Quezon City, Philippines
    Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Expired 10 months ago

Job closed.

Job Description

A Customer Relationship Management (CRM) Manager manages the technology of a company to improve marketing. Their responsibility is to maximize the efficiency of the CRM data and software to improve customer care. The role of a CRM affects sales, customer service, and brand image. To successfully find ways to optimize complex CRM software programs to market effectively to current and potential customers, CRM specialists must have great analytical skills, solid communication, and organizational skills, and be good collaborators.


  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
  • Managing and coordinating digital marketing projects.
  • Leading a team of Associates / Specialists.
  • Ensuring the fulfillment of project deliverables and KPIs.
  • Maintaining good working relationships with clients and other stakeholders.
  • Creating and presenting reports
  • Proficient with the use of CRM tools
  • Training/Upskilling

Perform other duties as specified by the CRM

Minimum Qualifications


  • Communications, administration, or management degree holder
  • 2-3 years of extensive Digital or Brand Marketing experience
  • Experience in Account Management / Servicing in an Advertising Agency.
  • Great communicator / presenter (in both English and Tagalog)
  • Excellent organization and project management, presentation skills
  • Good quantitative skills
  • Has experience or exposure in digital media (strategy, placement, implementation, reporting)
  • Proficient with the use of CRM tools (Salesforce, Zendesk, Zoho, etc)
  • Familiar with how popular digital platforms work
  • Familiar with digital marketing metrics
  • Familiar with Facebook’s platform
  • Handled seeding of online ads


  • Facebook certifications
  • Google Adwords Certified
  • Google Analytics

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • FlexitimeFlexitime
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Quezon City, Metro Manila, Philippines
Marketing / Advertising / Sales / Promotion / PR
1 opening

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About Get Hooked 360, Inc.

Get Hooked 360 is a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life. Our mission is to empower brands to succeed through practical, flexible, and efficient use of digital that transforms brand awareness to brand advocacy. We offer end-to-end digital marketing tools and solutions to suit business needs. Strategy, creatives, media, community management and technology are developed in-house allowing us to offer our services with better flexibility, competitiveness and customization. Why Work With Us? Our strength lies in years of experience in corporate marketing, creative servicing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, digital tools, and channel to strengthen your digital presence and get to your target market. Be Part Of Our Team Get Hooked 360 strives to nurture a healthy and supportive work environment where everyone can thrive, enjoy rewarding personal relationships and work according to their abilities. Redefining the working environment of an agency, we believe that the role of both the management and its employees working together results in not only productive business outcomes but also relationships where the overall wellbeing of everyone is valued and encouraged. We value malasakit and we have a heart for our customers and our people. We believe that when we take care of our people, our people naturally takes care of our organization. We love life within and beyond work.

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