Community Engagement Associate  

We are working with exciting clients and they need our help to take care of their online community.

• You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions. You will be moderating all user-generated content in line with the our clients’ policies.
• You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
• You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
• You will develop effective and enduring customer relationships with our clients’ online community.
• Perform other tasks as maybe assigned from time to time.
  

Essential

• Candidate must possess at least a Bachelor's/College Degree in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employee specialized in Customer Service, Community Management or equivalent.
• Has experience with the following productivity apps like: Gsuite, Google Drive, MS office
• Has experience with social media channels like Facebook (business manager), Instagram, Twitter, Youtube, etc
• You have excellent communication (both verbal and written), problem-solving and customer service skills.
• You have keen attention to details and spot-on accuracy.
• You role model customer orientation and develop effective and enduring customer relationships with our clients’ online community.
• You are cool as a cucumber especially when it comes to negative responses, rejection and irate customers.
• You are flexible, trainable and adaptable to changing/different situations, a team player with at least one year experience in a customer-facing role.

Nice-To-Have

• Knowledge in Zendesk