Ecommerce Associate | Onsite
Healthy Options, Corp.
- Quezon City, Philippines2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Job Summary
Enrich our customers’ lives through an excellent online shopping experience by ensuring a smooth flow of day-to-day operations. Proactively support the on-site operations by providing an efficient and accurate execution of every online transaction.
Essential Duties & Responsibilities
Order and Customer Management
- Ensure orders are efficiently processed from picking to dispatch.
- Orders are delivered complete and on the next or same day.
- Products sent to customers are of good quality, aligned with the shelf-life policy.
- Receipts are included in all packages as much as possible; manual sales invoice is provided as needed.
- Special requests and/or instructions of customers are followed.
- Customer complaints are attended to as soon as possible and are resolved within 24-48hrs.
Delivery Tracking
- Maximize dispatch to ensure next day and same day deliveries.
- Closely monitor outside Metro Manila deliveries
- Coordinate concerns directly with courier operations
- Liaise with agency riders for any concerns that may arise during operations
- Fulfill orders in the system to alert customers that their orders are on the way
- Fulfill orders that have been delivered to the customers already
Inventory Management
- Maintain at least 81% inventory percentage through timely replenishment of stocks.
- Ensure accuracy of inventory thru timely posting of transactions and regular inventory count.
- Minimize expired products by monitoring the movement and storage of stocks.
- Minimize damages thru proper handling.
- Missing items are fulfilled within the day or the following day latest.
Safety and Control Measures
- Maintain standards of occupational health, safety, hygiene and security which includes implementation of quality standards and processes set by the Quality Assurance department.
- Compliance with the operational policies and procedures on quality management.
- Comply and enforce security policies
Other related duties and responsibilities
- Work and coordinate proactively with other departments
- Perform other responsibilities assigned by the PIC
Minimum Qualifications
Minimum Qualifications
- Preferably a graduate of any bachelor’s degree course
- Excellent communication, organization, decision-making and interpersonal skills.
- A team player who can collaborate towards the achievement of goals
- Must be willing to work on weekends and holidays
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
About Healthy Options, Corp.
Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.
Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.
We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!