Airline Reservations and Ticketing Agent
IASA, Inc.
- Makati, Philippines2251, Chino Roces Ave, Bangkal, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱23,000.00 / monthPHP180002300018000MONTH
- Full timeFULL_TIME
Expired 21 days ago
2023-09-05T16:00:00+00:00Job closed.
Job Description
As an Airline Reservations and Ticketing Agent (Customer Support Service), you will be assisting the European/American passengers of Air France/ KLM Royal Dutch Airline and Delta Airline in relation to their airline ticket/concerns such as, but not limited to:
- Taking calls from passengers and assisting them with their booking/ticket concerns.
- Communicating with the passengers efficiently to achieve customer satisfaction.
- Handling other requests related to their AF/KLM booking/ticket.
Minimum Qualifications
- Preferably graduate of Tourism/Travel Industry/, Airport Operations/Management, Communications, and other similar courses;
- Excellent English communication skills, both written and verbal;
- Great attention to details;
- Excellent problem-solving and decision-making skills;
- Call Center experience is an advantage;
- Any global distribution system experience is an advantage;
- Willing to work on-site or be in an office-based setup in Makati
Perks and Benefits
Retirement Benefit Plans
Single Parent Leave
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
- Travel Benefits (Reimbursable amount for plane tickets)
- Health card for qualified dependents
- All expense paid company outings (international and domestic)
Required Skills
- Complex Problem-Solving
- Conflict Resolution
- Judgement and Decision Making
- Customer Service
- Critical Thinking
- Communication Skills
Preferred Courses
- Tourism
- Airport Operations/Management
- Hospitality Management [Tourism]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Wilcon IT Hub, Chino Roces Ave 2251, 1233 Makati, Philippines
- Industry
- Business Process Outsourcing - Airline Services
- Vacancy
- 60 openings
- Website
- https://www.iasasia.com/
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About IASA, Inc.
IAS was established in 1994 by KLM Royal Dutch Airlines as an airline sales and
support company to care for Marine and Offshore crew. KLM foresaw the global
growth of this sector and how its unique requirements would demand a dedicated
service center.
By 1998, IAS was able to offer a truly global service with centers in Europe, North
America and Asia. This innovative strategy allowed KLM to capture approximately
35% of the global Marine and Offshore business.
A sustained market growth created a clear need for a network of complementary
airlines able to move crew to every corner of the globe, however remote. IAS has led
this strategy, starting in 2004 with the merger of the KLM and Air France marine
programs. We continue to build new partnerships, most recently with Xiamen Air in
2019.
In 2020, together with our partner airlines and TMC partners, IAS continue to work
ceaselessly to help thousands of crew overcome the challenges of returning home.
To date we have the trust and confidence of a growing list of the world's premier
global airlines.