Airline Reservations and Ticketing Agent
IASA, Inc.
- Makati, Philippines2251, Chino Roces Ave, Bangkal, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱23,000.00 / monthPHP180002300018000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
As an Airline Reservations and Ticketing Agent (Customer Support Service), you will be assisting the European/American passengers of Air France/ KLM Royal Dutch Airline and Delta Airline in relation to their airline ticket/concerns such as, but not limited to:
- Taking calls from passengers and assisting them with their booking/ticket concerns.
- Communicating with the passengers efficiently to achieve customer satisfaction.
- Handling other requests related to their AF/KLM booking/ticket.
Minimum Qualifications
- Preferably graduate of Tourism/Travel Industry/, Airport Operations/Management, Communications, and other similar courses;
- Excellent English communication skills, both written and verbal;
- Great attention to details;
- Excellent problem-solving and decision-making skills;
- Call Center experience is an advantage;
- Any global distribution system experience is an advantage;
- Willing to work on-site or be in an office-based setup in Makati
Perks and Benefits
- Retirement Benefit Plans
- Single Parent Leave
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Other
- Travel Benefits (Reimbursable amount for plane tickets)
- Health card for qualified dependents
- All expense paid company outings (international and domestic)
Required Skills
- Complex Problem-Solving
- Conflict Resolution
- Judgement and Decision Making
- Customer Service
- Critical Thinking
- Communication Skills
Preferred Courses
- Tourism
- Airport Operations/Management
- Hospitality Management [Tourism]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Wilcon IT Hub, Chino Roces Ave 2251, 1233 Makati, Philippines
- Industry
- Business Process Outsourcing - Airline Services
- Vacancy
- 60 openings
- Website
- https://iasmanila.com
About IASA, Inc.
Our Mission
We began as a small team with an innovative approach to a travel market.
With our “CAN DO“ mindset, we are growing as a multi-skilled customer-centric company
creating loyal customers one experience at a time.
Today we exist: renowned in the industry, trusted by clients, and home to passionate
individuals who are recognized, valued, and cared for.
Our Vision
Being an integral part of each seamless travel.