Travel Agent Support
IASA, Inc.
- Makati, PhilippinesChino Roces Ave, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱20,000.00 / monthPHP180002000018000MONTH
- Full timeFULL_TIME
Expired 3 months ago
2023-06-29T16:00:00+00:00Job closed.
Job Description
- Respond to service requests from travel agents within the service standards of IAS.
- Service requests include, but not limited to, fare quotation, ticketing, flight disruption assistance, guidance on visa requirements for shipscrew travel, managing group travel requests, after-ticketing concerns, etc.
- Travel agency scope: Worldwide
- Airlines handled: select Skyteam member airlines
Minimum Qualifications
- Excellent written and oral English communication skills
- Has passion for the travel industry
- Quick to learn complex airline technicalities
- Above-average comprehension
- Service-oriented and customer friendly
- Responsible and reliable team player
- Punctual and willing to extend work hours and on a shifting schedule
- Applicants must be willing to work in Makati, Metro Manila (On-site work set-up)
Perks and Benefits
Retirement Benefit Plans
Single Parent Leave
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
Other Benefits:
- Night shift differential of Php75/hour
- Meal and Transportation Allowance of Php200/day (during night/graveyard shift)
- HMO Membership
Required Skills
- Conflict Resolution
- Email Support
- Customer Service
- Critical Thinking
- Typing
- Communication Skills
- Data Encoding / Data Entry
Preferred Courses
- Tourism
- Airline [Business Administration]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Chino Roces Ave, Makati, Philippines
- Industry
- Business Process Outsourcing - Airline Services
- Vacancy
- 3 openings
- Website
- https://www.iasasia.com/
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About IASA, Inc.
IAS was established in 1994 by KLM Royal Dutch Airlines as an airline sales and
support company to care for Marine and Offshore crew. KLM foresaw the global
growth of this sector and how its unique requirements would demand a dedicated
service center.
By 1998, IAS was able to offer a truly global service with centers in Europe, North
America and Asia. This innovative strategy allowed KLM to capture approximately
35% of the global Marine and Offshore business.
A sustained market growth created a clear need for a network of complementary
airlines able to move crew to every corner of the globe, however remote. IAS has led
this strategy, starting in 2004 with the merger of the KLM and Air France marine
programs. We continue to build new partnerships, most recently with Xiamen Air in
2019.
In 2020, together with our partner airlines and TMC partners, IAS continue to work
ceaselessly to help thousands of crew overcome the challenges of returning home.
To date we have the trust and confidence of a growing list of the world's premier
global airlines.