Travel Agent Support
IASA, Inc.
- Makati, PhilippinesChino Roces Ave, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱20,000.00 / monthPHP180002000018000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2023-06-29T16:00:00+00:00Job closed.
Job Description
- Respond to service requests from travel agents within the service standards of IAS.
- Service requests include, but not limited to, fare quotation, ticketing, flight disruption assistance, guidance on visa requirements for shipscrew travel, managing group travel requests, after-ticketing concerns, etc.
- Travel agency scope: Worldwide
- Airlines handled: select Skyteam member airlines
Minimum Qualifications
- Excellent written and oral English communication skills
- Has passion for the travel industry
- Quick to learn complex airline technicalities
- Above-average comprehension
- Service-oriented and customer friendly
- Responsible and reliable team player
- Punctual and willing to extend work hours and on a shifting schedule
- Applicants must be willing to work in Makati, Metro Manila (On-site work set-up)
Perks and Benefits
Retirement Benefit Plans
Single Parent Leave
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other
Other Benefits:
- Night shift differential of Php75/hour
- Meal and Transportation Allowance of Php200/day (during night/graveyard shift)
- HMO Membership
Required Skills
- Conflict Resolution
- Email Support
- Customer Service
- Critical Thinking
- Typing
- Communication Skills
- Data Encoding / Data Entry
Preferred Courses
- Tourism
- Airline [Business Administration]
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Chino Roces Ave, Makati, Philippines
- Industry
- Business Process Outsourcing - Airline Services
- Vacancy
- 3 openings
- Website
- https://iasmanila.com
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About IASA, Inc.
Our Mission
We began as a small team with an innovative approach to a travel market.
With our “CAN DO“ mindset, we are growing as a multi-skilled customer-centric company
creating loyal customers one experience at a time.
Today we exist: renowned in the industry, trusted by clients, and home to passionate
individuals who are recognized, valued, and cared for.
Our Vision
Being an integral part of each seamless travel.