[Jendela] Tenant Relation Officer
Jendela Group
- Jakarta Barat, IndonesiaRT11/RW10, Jalan Gang H Amir, Kebon Jeruk Kel., Kebon Jeruk, Jakarta Barat, DKI Jakarta, IndonesiaJakarta BaratDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job Description
- Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
- Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.
- Resolve tenant issues with empathy and effective problem-solving skills.
- Coordinate with internal teams to address maintenance, billing, or service-related concerns.
- Facilitate smooth communication between tenants and the property management team.
- Provide detailed explanations of property policies, procedures, and updates.
- Handle complaints or disputes with a persuasive and solution-oriented approach.
- Contribute to tenant retention strategies by delivering excellent service.
Minimum Qualifications
- Preferably experienced in the property industry (a plus).
- Excellent communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- A highly empathetic and people-oriented personality, with a love for conversing with others.
- Fast-response attitude, able to address issues in a timely manner.
- At least 1 year of working experience in a related field.
- Flexible and willing to work on a shifting schedule.
- Strong problem-solving skills with attention to detail.
Perks and Benefits
- Performance Bonus
- Medical / Health Insurance
Required Skills
- Persuasion and Negotiation
- Problem Solving
- Communication Skills
- Empathy
- Speaking
- Persuasion
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Ruko Business Park AB-6 Jl. Raya Meruya ilir, Kebon Jeruk, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, Indonesia
About Jendela Group
Jendela360 is a leading apartment rental platform in Indonesia. We connect renter and apartment owner with the help of technology such as: 360 Virtual Tour and Payment processing that able to turn payment into installment up to 12x.
Nowadays We see traffic jam is getting worse everywhere in the city. It would take anywhere around 2-6 hours to commute from home to working/business place EACH DAY. The current solution offered, does not solve the problem properly. not to mention the enactment of new regulations that are very restrictive, such as odd-even rules. And for one to purchase a landed house in the middle of the city, especially for the younger generation, is now nearly impossible. If We see in this point of view, We can see that Apartment living currently provide the best solution available (and will continue to do so in the future). With its location usually strategic to business center and other essential places in town. The completeness of facilities offered on the apartment. No wonder Apartment become the most favorable solution to this problem.
Unfortunately, finding apartment may proved to be a very tough process, especially for the first timer. From the step of browsing and gathering all the information scattered on the web, contacting agent one by one, assessing whether the agent is trustable or not, up to negotiating price, and ultimately the heavy burden one must carry to pay 1 year upfront rental cost would be a big turn off for lots of people try to rent an apartment.
We believe such a pain process, should be eliminated. By putting a higher standard, and helpful advisor to help people find an Apartment suitable for their needs, and budget. We do that by connecting them with the best agent that specialized in that area, also by giving them the touch of technology like Virtual Tour where user able to virtually walk around the apartment unit, and make sure the unit their after is favorable for them. Ultimately We give people the ease to pay by monthly-base instead of heavy upfront payment. This way Jendela360 is not only saves people time, but also solving the problem with the new superior experience!
If you feel thrilled and excited reading the above description. We challenge you to join out boat with goal to revolutionize the archaic, yet lucrative property industry, together with our solid, highly passionate and dedicated team. If you think you're the right person, Let's ride together