Customer Service Representative
JoyRide PH
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
2024-12-03T09:59:18.655256+00:00
Job closed.
Job Description
- Act as “Subject Matter Expert” regarding specific issues and concerns
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution of concerns
- Follow communication procedures, guidelines, and policies
Minimum Qualifications
- Fluent in written and oral English is a plus
- Can provide good customer service
- Accustomed to handling complaints and concerns
- Bachelor’s degree with an emphasis on risk management, business or finance, Law, or a field relevant to the industry
- Good communication skills, confidence, and organizational skills
- Applicants must be willing to work in Marcos Highway Antipolo City
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Pasig, Metro Manila, Philippines
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About JoyRide PH
JoyRide is the first and only homegrown superapp in the Philippines that offers a diverse range of ride-hailing and delivery services. With over 10 million app downloads, JoyRide operates 24/7 in different cities, catering to the needs of commuters in Metro Manila, Rizal, Bulacan, Cavite, Laguna, Cebu, and Baguio City, and soon set to expand its services to Pampanga and Ilocos Norte. JoyRide began its journey as a Motorcycle Taxi (MC Taxi) service, challenging the existing ride-hailing monopoly in the country, and has now expanded to offering 4-wheel options like JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. Guided by its vision of becoming the country's premier mobility company, JoyRide is steadfast in its commitment to continually explore accessible, efficient, and innovative technology-driven mobility solutions that empower and positively impact the various communities it serves.