Customer Success Intern  

Key Responsibilities:
Customer Support:
Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly.
Support B2C (jobseeker) clients by handling queries through chat, email, or phone.
Maintain a high level of customer satisfaction by delivering professional and friendly service.
Account Management:
Support the Customer Success team in managing employer accounts.
Monitor client activity and engagement on the platform.
Help identify opportunities to enhance client experience and retention.
Onboarding and Training:
Assist in the onboarding process for new employers and job seekers, ensuring they are familiar with platform features and benefits.
Participate in conducting training sessions or webinars under the guidance of the Customer Success Supervisor.
Administrative Functions:
Prepare reports, presentations, and documentation as needed.
Maintain and update customer records in the CRM system.
Assist with scheduling meetings and coordinating with other departments.

Education:
Currently pursuing or recently completed a Bachelor's degree in Business Administration, Communications, Marketing, Human Resources, or a related field.
Skills and Abilities:
Excellent verbal and written communication skills in both Indonesian and English.
Strong interpersonal skills with a customer-centric mindset.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient in Microsoft Office Suite and familiar with CRM tools.
Eager to learn and adapt quickly to new challenges.
Personal Attributes:
Positive attitude and enthusiastic approach to work.
Detail-oriented with strong organizational skills.
Ability to work collaboratively within a team.