Admin CS Intern
Kompas Gramedia
- West Jakarta, Indonesia2, Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Posted 2 days ago and deadline of application is on 30 Jan
Recruiter was hiring 12 hours ago
2025-01-10T09:02:39.361433+00:002025-01-30T17:00:00+00:00Job Description
- Handle customer inquiries and complaints via phone, email, and chat.
- Provide timely and accurate responses to customers, ensuring satisfaction and effective issue resolution.
- Process customer orders and monitor the fulfillment process.
- Maintain accurate customer records and document interactions.
- Coordinate with internal teams (sales, logistics, etc.) to ensure smooth order processing and resolution of customer issues.
- Assist with developing customer feedback surveys and reporting.
- Support other customer service-related administrative tasks.
Minimum Qualifications
- Final-year student or fresh graduate, minimum in the 5th semester.
- Majoring in Business Administration, Communication Studies, Management, or related fields.
- Strong communication, interpersonal, and problem-solving skills.
- Customer-oriented mindset and attention to detail.
- Committed to a 6-month internship period.
- Willing to work full-time on-site in Jakarta (WFO).
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Office Address
- Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
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About Kompas Gramedia
Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.
Our vision is to enlight all the people in Indonesia with all the knowledge we have.