Associate Infrastructure Reliability Engineer, Global Operations Command Center

Manulife Business Processing Services

Quezon City, Philippines
Quezon City, Metro Manila, Philippines
Quezon City
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Expired a year ago

2023-09-10T16:00:00+00:00

Job closed.

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive salary package
HMO on the first day with free dependents
Retirement benefits
Performance Bonus
Global network of industry experts
Extensive training resources

Job Description

We're looking for an Associate Infrastructure Reliability Engineer who will provide tier one technical support for the operation of the Global Operations Command Center in Quezon City, Philippines, in accordance with established goals and procedures. The analyst will complete activities associated with providing the 24/7/365 operations required to maintain Manulife’s infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.

Have the skills and knowledge for the job? Learn more about the opening below!

Responsibilities

Monitor infrastructure components on-premises and in the cloud
Perform daily system activities
Jointly with a team provide 24/7 operational services
First and second level support for issues related to infrastructure including IaaS and PaaS components
Perform system checks and basic maintenance plans
Troubleshoot system operating problems and determine the cause of system interruptions.
Assist Infrastructure/DevOps/Application Teams in creating and handling monitoring and troubleshooting tasks
Assist in the coordination and resolution of incidents
Document procedures

Minimum Qualifications

Qualifications:

1 to 3 years’ experience in supporting applications in production environments running on Linux or Windows
With ITIL v3 Foundation Certification
AZ900 Certification is a plus
Experience in working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps, etc.
Preferably knowledge in SQL administration and IIS administration
Experience in monitoring and basic troubleshooting
Knowledge in Incident Management and Problem Management
Confident in engaging with other teams in joint troubleshooting
Relevant experience from working in DevOps organizations

Work Arrangement: Full Onsite Set-up

Schedule: 24x7 rotating shift

Location: U.P. Ayala Land TechnoHub, Quezon City

Ready to make everyday better? Join our growing team of experts today!

Jobs Summary

Job Level: Associate / Supervisor

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Office Address: Quezon City, Metro Manila, Philippines

Industry: Insurance

Vacancy: 1 opening

Website: https://www.manulife.com/en/careers/why-join-us.html

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About Manulife Business Processing Services

Manulife Business Processing Services (MBPS) is a global shared service centre providing administrative, finance, investments, contact centre, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world. Manulife is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

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