Customer Experience Intern | Makati  

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The Customer Experience Intern supports our company's growth by partnering with clients and identifying their needs. They assist in coordinating with various internal and external stakeholders to ensure that the client’s needs are met promptly.

Key Responsibilities

• Help establish and maintain strong client relationships through regular communication
• Assist in coordinating and managing client expectations through effective project management and account management
• Suggest strategies that reflect the data collected on current healthcare trends and consumer behavior
• Provide support in implementing and overseeing corporate clinic processes to ensure that medical services meet or exceed industry standards
• Provide assistance to the team in dealing with internal and external stakeholders on potential client issues
• Collaborate with cross-functional teams to gather and analyze data from market research, customer feedback, and internal systems, to assist in identifying opportunities for improvement
• Help evaluate and improve data analytics processes and methodologies to enhance data-driven decision-making within the account management team

Perks and Benefits

• Allowance

Why MedGrocer?

• Progress: To work on projects that involve market research and coordinating with various stakeholders, which enables you to hone your skills in account management, structuring agreements, and market understanding. You will be able to have ownership over your work and have a chance to be exposed to opportunities that could enhance your capabilities in business development
• Purpose: To design and implement an impact in the digitally enabled platform to provide end to end care in the form of integrating onsite medical services and 24/7 teleconsultations in order to enhance the lives of millions of Filipinos
• People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from

• Currently a 3rd or 4th year college student studying Business Administration, Marketing, or any related course;
• Leadership experience in organizations is preferred;
• Must be willing to work onsite in Makati