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Norde International Distributors (QL Development, Inc.)

Customer Success Analyst  

Norde International Distributors (QL Development, Inc.)

  • Quezon City, Philippines
    104 Kalayaan Ave. Diliman, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME
Job closed.

Job Description

Job Summary

We are looking for a Customer Care Analyst analyzes a customer service department’s operation and provides recommendations on ways to improve productivity and customer satisfaction levels.


Duties & Responsibilities

  • Develop and implement initiatives to improve customer services.
  • Analyze customer issues to develop tools and processes to increase customer satisfaction.
  • Answering all customer inquiries and addressing orders
  • Giving information and assistance to solve customer concerns
  • Ensuring proper and timely deployment of the assigned Field Service Engineer (FSE) to attend to the on-site client concern.
  • Ensuring and confirming that cases are properly updated and documented regularly in the system
  • Sending a summary of the troubleshooting report and picture of defective parts to our principal for claiming spare parts and defective consumables
  • Providing quick assistance to the customers when an incident occurs and/or seeking assistance from the Field Service Engineer if needed.

Minimum Qualifications

Preferred Education, Skills and Experience

  • BA/BS degree in business administration, mathematics, sales, marketing, accountancy, engineering or a relevant field
  • Experience in planning and implementing sales strategies.
  • Good in numbers, forecasting & data analysis
  • Experience in customer relationship management.
  • Experience managing and directing a sales team.
  • Excellent written and verbal communication skills.
  • Intermediate MS Excel knowledge & PowerPoint
  • Dedication to providing great customer service.
  • Fully onsite and preferably from Quezon City.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
104 Kalayaan Ave. Diliman
Business Supplies / Equipment
1 opening

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About Norde International Distributors (QL Development, Inc.)

ABOUT US Norde International Distributors is Making Digital Happen. Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology. The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business. Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology. The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress. Norde International Distributors continuously go beyond expectation as it make digital possibilities happen MISSION We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: + Delivering great service through our people and processes + Offering relevant solutions through our technologies and innovation + Creating and nurturing mutually beneficial partnerships through commitment and integrity VISION To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. ONE NORDE. ONE TEAM.

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