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Pelicen Inc.

Retention Manager  

Pelicen Inc.

 
  • Makati, Philippines
    Makati, Metro Manila, Sen. Gil Puyat Ave, Bel-Air, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱40,000.00 - ₱60,000.00 / month
    PHP
    40000
    60000
    40000
    MONTH
  • Full timeFULL_TIME

Posted 17 days ago and deadline of application is on 4 Feb

Recruiter was hiring 2 days ago

2024-11-04T05:19:29.291202+00:002025-02-04T16:00:00+00:00

Job Description

A Retention Manager is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.

Duties and Responsibilities:

  • Maintain active status of all assigned clients
  • Promote account strength maintenance
  • Upsell the company offers and services
  • Educate clients of techniques and strategies
  • Develop and execute customer retention and growth strategies
  • Work closely with sales teams to drive upsell opportunities and expand customer portfolio
  • Update clients of market events and trends for possible profit and opportunities
  • Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.

Minimum Qualifications

  • With at least 6 months to 1 year experience in customer success role
  • Customer retention, retention strategies, and analytical skills
  • Strong communication and customer service abilities
  • Strong sales experience is a MUST
  • With exceptional knowledge in the market, including Forex, CFDs, and Commodities

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Performance BonusPerformance Bonus
  • Life InsuranceLife Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

  • HMO coverage of up to 150,000 MBL per annum
  • Uncapped commission
  • Performance Bonus
  • Life insurance
  • 13th month pay

Required Skills

  • Sales and Marketing Knowledge
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Sen. Gil Puyat Ave, Bel-Air
Industry
Human Resources / HR
Vacancy
10 openings
Website
https://pelicen.org/

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About Pelicen Inc.

Pelicen is passionate about delivering the highest service excellence and establishing the most solid benchmarks for business operation and corporate governance. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.

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