Customer Experience Specialist  

As our Customer Experience Specialist, you’ll be the go-to hero for making sure our customers have an awesome experience every step of the way. Whether you’re solving tricky questions, brainstorming creative solutions, or sharing game-changing customer insights, you’ll be at the heart of building strong relationships and turning customers into raving fans. Your mission: make every interaction seamless, positive, and downright delightful!

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Address customer concerns with empathy and provide effective solutions

Customer Advocacy:

• Collect feedback to understand customer needs and share actionable insights with internal teams.
• Help improve customer satisfaction by identifying opportunities to enhance the customer journey.

Onboarding and Guidance:

• Assist new customers in getting started with our products and services.
• Educate customers on product features, updates, and best practices.

Collaboration and Problem-Solving:

• Work with sales, marketing, and product teams to resolve customer issues and enhance the overall experience.
• Proactively identify trends in customer concerns and recommend process improvements.

Growth and Learning:

• Stay updated on product knowledge, company initiatives, and industry trends to better serve customers.

Why Join Us?

• Dynamic Startup Culture: Work in a fast-paced, flexible environment where your ideas and creativity shape the future.
• Growth Opportunities: Take on meaningful projects, learn new skills, and grow alongside the company.
• Direct Impact: See the results of your work without the bureaucracy—your contributions truly matter.
• Supportive Team: Join a collaborative and empathetic team that values your growth and well-being.
• Hands-On Experience: Gain diverse, hands-on learning opportunities in a thriving startup setting.
• Creative Freedom: Bring your ideas to life in a space that encourages innovation and outside-the-box thinking.

• A Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (fresh grads, we’re looking at you!).
• Great communication skills—both written and verbal—because connecting with people is your thing.
• A genuine passion for delivering top-notch customer service and creating memorable experiences.
• An eagerness to learn, grow, and thrive in a fast-moving environment.
• Basic familiarity with tools like CRM software or a willingness to dive in and master them.
• Strong problem-solving skills and a knack for staying organized, even when things get busy.
• A team player attitude with the drive to take initiative and work independently when needed.