Client Success Manager | Hybrid Setup  


  • Makati, Philippines
    3F DMCI Homes Corporate Office, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

  • Building strong client relationships to understand the client's position in the market and their services/products to maintain and acquire new customers.
  • Collaborate regularly with the team to discuss progress and generate new ways to improve the business, and fulfill client needs.
  • Collecting and analyzing data to identify industry trends and the changing needs of consumer behavior.
  • Assist in developing and executing digital marketing campaigns to support client advocacy and retention.
  • Ensure the timely and successful delivery of solutions based on the garnered data and provide a sound report to the management and clients.
  • Identify opportunities to grow business with existing clients while carrying out the client and company’s goals.
  • Proactively remain connected to clients and maintain updated knowledge of company product/services and market to access new search opportunities and ensure all viable clients are engaged.
  • Forecast and track key account metrics.
  • Provide resolution to the complaints and prevent additional issues by improving processes.

Minimum Qualifications

  • Bachelor’s degree in sales, communications, or any related field.
  • Experience working in a digital marketing agency.
  • Ability in delivering client-focused solutions based on customer needs.
  • Proven ability to effectively communicate with client leaders of all levels.
  • Must be able to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, decision-making, and presentation skills
  • Exceptional verbal and written communication skills.
  • Must be able to work independently and within a team.
  • Creative thinking and problem-solving aptitude.
  • Must be tech-savvy and know how to collect, track, and analyze large amounts of data.

Perks and Benefits

  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
3F DMCI Homes Corporate Office
Digital Marketing and Tech Innovation Services
1 opening

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About Propelrr

Propelrr is The Agency Designed for What’s Next. We are the first and only experimentation-led tech and digital marketing company in the Philippines, that reliably propels brand and business growth because of its proven framework-based, customer-centric, AI, and research-driven marketing methodologies. Since 2008, we have been working with a vast range of clients ranging from finance, retail, ecommerce, and FMCG to grow their online presence and revenue. Our services include Digital Marketing Strategy, Web and Mobile App Development, SEO, Analytics and Measurement, PPC Management, Social Media Marketing, Influencer Marketing, Content Marketing, UX Research and UI Design, and Conversion Optimization. We Drive Digital Differently. Why join us? Work With an Award-winning Agency That Champions Marketing Innovations. Our team is battle-tested and are globally trained practitioners of the craft both in tech and digital marketing. Our work has been recognized globally by prestigious awarding bodies such as The Netty Awards in New York City, the Marketing Excellence Awards, and the Asia-Pacific Stevie® Awards. Our ethos is anchored on the Propel Principle which is geared towards developing every Aviator (a member of Propelrr) to be globally competitive — an expert and pilot in their field, bar none. As an Aviator, You can expect a highly collaborative and decorated team that propels you forward and makes your skillset boundless across marketing and tech disciplines. If you believe you’re a perfect fit for our team apply now and let’s Drive Digital Differently!

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