Client Success Manager | Hybrid Setup  


  • Makati, Philippines
    3F DMCI Homes Corporate Office, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 3 months ago

Job closed.

Job Description

  • Building strong client relationships to understand the client's position in the market and their services/products to maintain and acquire new customers.
  • Collaborate regularly with the team to discuss progress and generate new ways to improve the business, and fulfill client needs.
  • Collecting and analyzing data to identify industry trends and the changing needs of consumer behavior.
  • Assist in developing and executing digital marketing campaigns to support client advocacy and retention.
  • Ensure the timely and successful delivery of solutions based on the garnered data and provide a sound report to the management and clients.
  • Identify opportunities to grow business with existing clients while carrying out the client and company’s goals.
  • Proactively remain connected to clients and maintain updated knowledge of company product/services and market to access new search opportunities and ensure all viable clients are engaged.
  • Forecast and track key account metrics.
  • Provide resolution to the complaints and prevent additional issues by improving processes.

Minimum Qualifications

  • Bachelor’s degree in sales, communications, or any related field.
  • Experience working in a digital marketing agency.
  • Ability in delivering client-focused solutions based on customer needs.
  • Proven ability to effectively communicate with client leaders of all levels.
  • Must be able to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, decision-making, and presentation skills
  • Exceptional verbal and written communication skills.
  • Must be able to work independently and within a team.
  • Creative thinking and problem-solving aptitude.
  • Must be tech-savvy and know how to collect, track, and analyze large amounts of data.

Perks and Benefits

  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
3F DMCI Homes Corporate Office
Digital Marketing Company
1 opening

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About Propelrr

Propelrr is a premiere glocal non-linear, strategic digital marketing agency based in the Philippines. We ensure that your every marketing spend can be used to connect, converse, and convert audiences to advocates. Our purpose is to dominate the digital world using non-linear marketing approach—built particularly for forward-thinking global and local brands as well as businesses—derived from an ever-evolving process, a diverse and passionate workforce, and consistent performance. Our services include Digital Marketing Strategy, SEO, Analytics, Web Design and Development, PPC, Social Media Marketing, Content Marketing and Development, Email and Mobile Marketing and CRO. Why Join Us? On top of being a top-billed, recognized, and fully digital non-linear marketing agency, Propelrr has also committed itself to conquering more and more key cities in the world. To make this future a reality, we plan to harp on our ever-evolving processes and our drive to deliver the best results. Naturally, these efforts will be backed with the most optimal marketing spend of our partner brands and businesses. Of course, equally crucial to this future is the diverse team behind Propelrr—men and women who are passionate, resilient, fearless, and honest collaborators.

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