Customer Experience & Operation Officer
PT Prodia Widyahusada Tbk. (Prodia)
- Central Jakarta, Indonesia1, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 27 Feb
Recruiter was hiring 44 minutes ago
2025-01-14T04:47:55.796319+00:002025-02-27T17:00:00+00:00Job Description
This position will be located in our subsdiary PT Prodia Digital Indonesia.
PT Prodia Digital Indonesia (PRDI) is a subsidiary of PT Prodia Widyahusada Tbk, focusing on delivering digital health services through advanced technology and life sciences. One of its key offerings is the "U by Prodia" application, designed to facilitate health monitoring and personalized care for users
Job Descriptions:
- Develop administrative documents such as Standard Operating Procedures (SOPs), guidelines, and work instructions related to new wellness services.
- Manage the implementation of surveys and measurements for Customer Satisfaction Index (CSI) to evaluate partner and branch satisfaction.
- Collaborate with branch offices to implement and provide training on wellness-related health services.
- Ensure smooth handling of tickets received from the Contact Center related to service satisfaction.
- Oversee and ensure the efficient resolution of refund-related tickets for the Health Shop platform.
Minimum Qualifications
- Bachelor's Degree in Pharmacy or min GPA 3.00
- Fresh Graduates with internship experience are welcome to apply
- Possession of a valid Pharmacist Registration Certificate (Surat Tanda Registrasi Apoteker/STRA) or its equivalent
- Have experience in customer service, satisfaction measurement, and ticket management.
- Strong organizational and communication skills.
- Ability to work collaboratively with various teams and branches.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Grha Prodia Utama, Jl. Raden Saleh Raya No. 57, Jakarta Pusat
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About PT Prodia Widyahusada Tbk. (Prodia)
Laboratorium Klinik Prodia didirikan pertama kali di Solo, Jawa Tengah, pada tanggal 7 Mei 1973 oleh beberapa orang idealis berlatar belakang pendidikan farmasi. Sejak awal, Drs. Andi Wijaya, MBA, PhD. beserta seluruh pendiri lainnya tetap menjaga komitmen untuk mempersembahkan hasil pemeriksaan terbaik dengan layanan sepenuh hati. Komitmen itulah yang mengantarkan Prodia menjadi Laboratorium Klinik terbaik dan terbesar di Indonesia seperti sekarang ini serta menjadi pusat rujukan nasional.
Sejak 2012, Prodia merupakan satu-satunya laboratorium klinik di Indonesia dengan akreditasi College of American Pathologists (CAP) sehingga kualitas hasil pemeriksaan dari Prodia sejajar dengan laboratorium internasional.
Visi:
1. Layanan Kesehatan Terpercaya menunjang Pengobatan Generasi Baru (Transforming toward reliable Next Generation Health Care)
2. Sebagai "Center of Excellence"
Misi:
1. Untuk DIAgnosa lebih baik
2. Untuk si DIA yang bergabung dengan Prodia