Patient Support Specialist
Remedy Skintech, Inc.
- Makati, PhilippinesLane S, Post Proper Northside, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Part timePART_TIME
Expired 4 months ago
2023-12-24T16:00:00+00:00Job closed.
Job Description
Remedy is looking for a Patient Support Specialist to join our team! You will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.
Key Responsibilities:
- Handle, triage and answer inbound customer messages on our social media, text, and web channels
- Monitor, track and report daily volumes of inquiries, appointments and completed bookings
- Build and maintain the knowledge base so we have a standard response for common inquiries
- Reach out to patients who have complete treatments to solicit Google Reviews
- Assist in optimizing the patient journey to ensure we have a seamless booking experience across all of our channels
Minimum Qualifications
- At least 1 year experience in customer service or virtual roles.
- Proficient with social media platforms (Instagram, Facebook, Google Reviews) and online tools (Notion, Google Workspace)
- Excellent English verbal and written communication skills
- Passionate about skincare
- Empathetic and problem-solving mindset
- Extremely organized and great time management
- Amenable to work on weekends
Perks and Benefits
Work from Home
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Vacation Leave
Required Skills
- Chat Support
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- One Uptown Residence, Lane S, 1634 Makati, Philippines
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About Remedy Skintech, Inc.
Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.
Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.
We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.