Customer Service Desk
RICOH ( Philippines) Inc.
- Makati, Philippines349 Ground floor, OPPEN Building, Makati, Metro Manila, Philippines, Senator Gil Puyat Avenue, Makati, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 9 months ago
2024-05-18T08:44:24.432518+00:00Job closed.
Job Description
- Primary in charge in receiving and acknowledging request from customers internally and externally {voiced);
- Creation of Service Orders and ticket according to the call received from customers and the job type that field CE will perform;
- Ensure accuracy of data encoded in the system;
- Creation and closing of Service Order for other job types such as Replacement of Parts, Installation, Visit & Others; as needed
- Provide assistance to other team members in case of absence, high transaction and documentation requirements
- Provide immediate technical (simple problems) and non-technical assistance to customers and ensure that concerns are being addressed properly and swiftly;
- Meet service response time thru timely encoding of service request to the system;
- Other task assigned by Superior from time to time to achieve objectives
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Science & Technology, Business Studies/Administration/Management or equivalent.
- Preferably 1-year Experienced Employee specialized in Customer Service or equivalent.
- Good oral and proficient written communication in English
- With high degree of integrity, good customer service and interpersonal skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Senator Gil Puyat Avenue, Makati, Philippines
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About RICOH ( Philippines) Inc.
Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment.