Driver Care: Learning & Development (ShopeeFood)
Shopee
- South Jakarta, Indonesia26, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 3 years ago
2022-05-09T17:00:00+00:00Job closed.
Job Description
- Supervise the work of Driver Care team to ensure adherence to quality standards, deadlines, and proper procedures
- Document processes and FAQs, and work on continuous improvement
- Achieve qualitative, monitoring & scoring goals as established
- Provide reports related to the quality score of all agents on an ongoing basis (daily, weekly, monthly)
- Provide training for Agent to Improve quality and performance
- Assist operational monitoring in all regions
Minimum Qualifications
- Min. Diploma Degree
- Min. 1-2 years experience as QA or Team Lead within CS Area
- Strong communication skills
- Good team player, positive attitude, eagerness to learn
- Strong analytical & problem solving skill
- Can operate MS Office / Google Docs
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 26, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, Indonesia
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.