E Commerce Manager  

• E-Commerce Strategy Development:

Develop and implement an e-commerce strategy to drive online sales growth.
Analyze market trends and competitor strategies to identify opportunities for improvement.

• Website Management:

Oversee the day-to-day operations of the company’s e-commerce channels.
Ensure the dropshipper stores are user-friendly, up-to-date, and optimized for search engines.
Collaborate with the IT department to implement customer journey flow improvements and troubleshoot issues.

• Sales and Marketing:

Plan and execute online marketing campaigns, including email marketing, social media, and digital advertising.
Monitor and analyze the performance of marketing campaigns and adjust strategies as needed.
Work with the marketing team to create compelling content and promotions to attract and retain customers.

• Inventory and Order Management:

Coordinate with the inventory management team to ensure product availability.
Manage the order fulfillment process, including processing orders, shipping, and handling returns.
Monitor stock levels and work with suppliers to maintain inventory levels.

• Customer Experience:

collaborate with seller engagement team to Enhance the online shopping experience by ensuring a seamless and efficiently adopt on selling tools.
Support dropshippers on strategic marketing, affiliate and sales execution.

• Analytics and Reporting:

Utilize web analytics tools to track and report on website performance, sales, and customer behavior.
Provide regular reports to senior management on e-commerce performance and recommend strategies for improvement.
Analyze data to identify trends and make data-driven decisions.

• Team Leadership:

Lead and manage a team of e-commerce professionals, including content creators, KOL, and operations
Provide training and support to team members to ensure they have the skills and knowledge to succeed.

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience as an E-Commerce Manager or similar role.
• Strong understanding of e-commerce platforms, digital marketing, and web analytics.
• Excellent project management and organizational skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Strong communication and interpersonal skills.
• Proficiency in e-commerce software and tools (e.g., lazada, shopee, tiktok, google analytics, facebook ads manager).
• Preferred Skills:
• Experience with SEO and SEM strategies.
• Familiarity with UX/UI design principles.
• Knowledge of inventory management and order fulfillment processes.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.