Customer Support Associate
Sip Innovations Philippines Inc. (Sip PH)
- Quezon City, PhilippinesSip PH Unit 30, 68 Don A. Roces Avenue, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱13,000.00 - ₱16,000.00 / monthPHP130001600013000MONTH
- Full timeFULL_TIME
Expired 6 years ago
2018-11-09T16:00:00+00:00Job closed.
Job Description
- Respond to social media and mail inquiries
- Sell products and services
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections or adjusments, and following up to ensure solutions
- Identify and assess customers' needs to achieve satisfaction
- Engage customers in our products
- Assist with placement of orders, refunds, or exchanges
- Work with customer support officer to ensure proper customer service is being delivered
- Contribute to team discussions by accomplishing tasks and pointing out recurring problems that are e-commerce related
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Genuine interest in / knowledge of sustainability and the environment
- Takes Initiative
- Willing to help in other aspects of the business
- Proficiency in MS Office and other related software
Perks and Benefits
Medical / Health Insurance
Paid Sick Leave
Maternity & Paternity Leave
Special Leave Benefits for Women
Paid Vacation Leave
Paid Bereavement/Family Leave
Single Parent Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Sip PH Unit 30, 68 Don A. Roces Avenue , Quezon City, Metro Manila, Philippines
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About Sip Innovations Philippines Inc. (Sip PH)
Sip is a Filipino social enterprise that champions waste management solutions for the people and the planet. It's solutions aim to be innovative and human-centered while making sure that it's products and programs are both effective and delightful.
It wants to address the growingproblem of waste in landfills and the oceans.
It desires to help both consumers and businesses adopt more sustainable practices that benefit both the people and the planet.