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Sitel Philippines inc.

Chat and Voice Support Agent | Pasig | Optometry and Optical Account  

Sitel Philippines inc.

 
  • Pasig, Philippines
    G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-07-30T16:00:00+00:00
Job closed.

Job Description

a leading Online Optical Retailer in the US, and continues to grow both domestically as well as on the International Level.

As a part of our customer service call center team, you will provide ongoing support to our customers by handling their inquiries about our products and services over the telephone while assisting them in their purchase of affordable eyeglasses (not a sales position) and may assist with the product return process.

We are currently hiring for multiple full-time positions at our Novato, California location (within an easy drive from many major cities in the Bay Area). Multiple shifts available; competitive compensation and comprehensive health and paid time off benefits.

Essential Functions:

  • Answer incoming customer telephone calls in a courteous and professional manner.
  • Respond to and investigate customer inquiries, concerns, and issues via phone, email, and fax.
  • Independently resolve customer support issues and escalate when necessary.
  • Document all contacts, actions, and responses within the customer database.
  • Maintain working knowledge of our products and services.
  • Meet service expectations and overall attendance and performance standards.
  • May assist with new hire training/shadowing.
  • Maintain working knowledge of our products and services.
  • Meet all service, attendance, and performance standards.
  • Apply all Customer Service procedures as required.

Minimum Qualifications

  • Required: minimum 1-year customer service experience
  • Desired, but not required:
    • Contact Center experience
    • ABO Certification or equivalent optical knowledge
  • Strong computer skills with working knowledge of MS Office Suite, Internet browsers and databases.
  • Typing speed of 30+ wpm with accurate results and basic math skills and aptitude required.
  • Excellent verbal/written communication and interpersonal skills. Bilingual language skills a plus.
  • Ability to work well under pressure and diffuse difficult situations in a calm/professional manner.
  • Effective time management skills with the ability to handle multiple projects, prioritize and be willing to switch priorities as advised by Customer Service management.
  • Ability to work independently to manage tasks without close supervision as well as within a team.
  • Strong organizational, problem solving, and analytical skills.

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Preferred Courses

  • Optical Background

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Always
Office Address
G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City
Industry
Business Process Outsourcing
Vacancy
30 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.

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