Order Management Specialist
WAGMI Solutions
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- $600.00 - $750.00 / monthUSD600750600MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Fluent written and verbal English
- At least 2 years of experience in customer or vendor support roles
- Experience with freight shipping is a plus
- Experience with ecommerce, dropship companies is a plus
- Customer service skills: prompt & clear communication, courteous & kind
- Attention to detail: the role requires significant amounts of accurate data entry
- Wear many hats: ability to switch between tasks and keep a high level of efficiency
- Ability to handle high volume of email & phone communication with vendors
- Great notetaker and thorough follow-up: must be able to keep track of a lot of open tasks at one time and not lose track of important details
- Focus on continuous improvement: recommend process improvements to improve the speed, accuracy, and scalability of your tasks
Minimum Qualifications
- Place orders with vendors via email and vendors’ online platforms
- Manage and work in general office email inbox, responding to
- vendors, handling escalations, recording updates in NetSuite, etc.
- Generate UPS shipping labels and LTL freight BOLs for open POs
- Fulfill orders in NetSuite with proper carrier and tracking information from vendors
- Follow-up on open POs with vendors and carriers to ensure timely shipments and to notify customers if there are any delays
- Monitor system alerts for errors, following up to identify and correct the error
- Work with customers and vendors to manage all aspects of RMAs
- Manage and respond to general customer inquiries and issues, managed in a HubSpot Support Ticket Queue
Perks and Benefits
Work from Home
Required Skills
- MS Office
- Information Ordering
- Customer Service
- Reading Comprehension
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Mandaluyong, Metro Manila, Philippines
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About WAGMI Solutions
WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.
Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.
Our vision is to build the premier technology and customer focused customer operation in the Philippines.