Partner Services Representative
WAGMI Solutions
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱50,000.00 - ₱60,000.00 / monthPHP500006000050000MONTH
- Full timeFULL_TIME
Posted 10 hours ago and deadline of application is on 30 Oct
Recruiter was hiring 6 days ago
2024-10-17T18:58:43.579618+00:002024-10-30T16:00:00+00:00Job Description
- Create strategies to identify trends, fluctuations in business objectives and partner relationships through actionable reports to achieve:
- 80% partners sold and delivered PS engagements globally
- > 90% opportunities with an established criteria to be flagged and notified to Services teams on time
- > 95% accuracy in SFDC Partner and PS deployed opportunities
- Training credits tracking and backlog process
- Maintain and update information relevant for post-sales partner driven programs such as ATP,
- PLS and Specialized Services partners.
- Build and maintain strong, long-lasting relationships with sales teams and partner teams.
- Understand client needs and objectives to effectively generate information about partners’ services and solutions
- Track PLS partners performance metrics, analyze data to identify areas of improvement and provide regular updates and reports to senior management on partners’ progress and achievements
- Become a single point of contact for the Services team related to information accuracy and data projections
- Escalate internally to ensure accurate information is provided by the Sales and Channel teams
- Ensure end of project documentation is shared with the customer and the organization
- Keep a close alignment with the Channel team to inform them on the progress made
- Assist in the development of internal processes to enhance partner programs
- Work with the larger CSG team to ensure client satisfaction by providing exceptional service and support throughout the sales process and beyond
- Work with the Partner Success team to address any client concerns or issues in a timely and professional manner
Minimum Qualifications
- Technical background in cloud or security technologies
- Excellent Excel / Google Sheets skills
- Ability to work with volumes of data
- Experience in analysis and dashboards preferred.
- Experience working within deadlines and handovers within projects’ life cycle.
- SFDC experience preferred
- Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption across the cyberspace
- Ability to manage influence through building consensus while engaging with security programs across multiple business lines/models
- Bachelor’s Degree
- English fluency
- Team Player – able to work well with all functional groups within the organization
Perks and Benefits
Work from Home
Required Skills
- Network Administration
- MS Office
- Salesforce
- Computer Networking
- Network Security
- Data Analysis
- Information security
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Mandaluyong, Metro Manila, Philippines
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About WAGMI Solutions
WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.
Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.
Our vision is to build the premier technology and customer focused customer operation in the Philippines.