Senior Microsoft Dynamics CRM Application Customizer  

Area of Responsibility

• Participates in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
• Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
• Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
• Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology, Sure Step; understands the key activities and deliverables for the client engagement and internal projects.
• Documenting the business requirements which express what actions a solution must take and what outcome is expected.
• Configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements.
• Facilitates the customer’s decision-making process and develops the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application.)
• Conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.

Typical Activities

Design

• Create development design specifications.
• Create design documents for customer understanding and acceptance.
• Present documentation and application design to customer.
• System configurations
• Conduct feature testing of standard and independent software vendor (ISV) solution functionality.
• Assist in the identification and creation of process test scenarios.

Development

• Assist with the preparation of training and other documentation.
• Conduct function testing with developer and customer.
• Deploy security roles
• Assist in the creation of User Acceptance test scripts.
• Conduct data acceptance testing
• Conduct process testing
• Support End User training as defined in the project scope

Agile Preparation

• Provide input to the creation of Solution Backlog and high-level estimation process.
• Release Planning

Agile Execution

• Provide input to the Sprint Backlog creation
• Attend Sprint Planning Meetings (visioning/planning meetings)
• Attend Daily Sprint Cycle Meetings
• Create development design specifications
• Conduct feature testing of standard and ISV functionality
• Assist in the identification and creation of process test scenarios
• Assist in the generation of Daily Build
• Assist in the process of Sprint testing
• Attend the Sprint Technical preview sessions
• Attend the Sprint Post Mortem sessions

Background

• Master’s Degree is preferred but not required.
• Degree in Information Technology, Computer Science or related field.
• At least 1 to 2 years management experience.
• At least 5 to 7 years consulting experience in business applications with focus on business modeling and software implementation.
• Experience in core application functionality, implementation methodology, and application technology stack.
• Experience in JavaScript, AngularJS.
• Experience with Microsoft Dynamics 365.
• Knowledge in Power BI and PowerApp is preferred.
• Successful completion of applicable product certification exams is preferred.

Skills

Soft Skills

• High degree of insight and analytical skill.
• Team-oriented; willing to align work with team’s priorities and goals; able to influence, negotiate and build consensus.
• Strong time management skills and multitasking abilities.
• Clear and effective communication

Functional/Technical Skills

• Demonstrated ability to:
• Analyze and understand business problems..
• Model data and processes.
• Conduct workshops and training sessions.