CRM & Community Coordinator
STRONG Pilates Philippines
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Role in a Nutshell
As a CRM & Community Coordinator at Strong Pilates Philippines and its affiliate, you play a key role in managing memberships, boosting customer satisfaction, and building a strong community across all studios. You continuously seek to improve operational workflows, ensuring efficiency and alignment with business needs.
In this dynamic role, you'll implement evolving strategies while maintaining a personal connection with members. Your contributions are essential to shaping our culture and enhancing the client experience, driving our continued success.
What You’ll Do
As a CRM Coordinator:
- Manage CRM and social media inquiries with the CRM Manager, handling lead nurturing, client acquisition, conversion, retention, and customer service while ensuring timely solutions that align with company standards.
- Study and optimize operational workflows for lead nurturing, client acquisition, conversion, retention, and customer service, generating relevant weekly or monthly reports.
- Grow existing customer accounts by providing personalized service, such as performing touchpoints with recurring members and building relationships both in-person and online. Use effective sales techniques, including upselling services, while documenting member needs and preferences.
- Address and minimize failed payments weekly.
- Identify opportunities to enhance services and offerings.
As a Community Coordinator:
- Deliver exceptional client experiences by authentically representing the brand’s community and culture across all Strong studios.
- Build a strong community by organizing member initiatives and events, ensuring they are well-executed with proper planning, timing, budgeting, and documentation.
Other Key Responsibilities
- Take pride in Strong Pilates Philippines studio/s as if they were your own.
- Be a proud and visible ambassador for Strong Pilates Philippines.
- Contribute to nurturing the sense of community within Strong Pilates Philippines.
Minimum Qualifications
Who You Are
- Two (2) years of customer service experience with excellent communication, interpersonal, and teamwork skills
- Bachelor’s degree required
- Proven ability to consistently meet and exceed targets
- Loyal, hard-working, and reliable, always meeting deadlines.
- Highly organized with exceptional attention to detail
- Thrives in a fast-paced, small-business environment with shifting priorities.
- Enjoys collaborating with business owners.
- Flexible, able to handle multiple roles, and willing to work flexible hours.
- Passion for fitness with a willingness to learn.
Perks and Benefits
- Flexitime
- Employee Discounts
Other
Free sessions at STRONG Pilates Philippines and PERIGON for personal use.
Required Skills
- Sales and Marketing Knowledge
- CRM Software
- Chat Support
- Customer Service
- Time Management
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Makati, Metro Manila, Philippines
- Vacancy
- 1 opening
- Website
- strongpilates.ph