Netsuite Administrator and Business Process Management Analyst  

The successful candidate’s primary responsibilities

• Will work closely with both the tech and BPM teams to align initiatives and ensure seamless integration of NetSuite and business processes.
• Manage and maintain the NetSuite ERP system, ensuring its optimal performance, security, and stability.
• Develop, implement, and maintain customizations and configurations in NetSuite to support process improvements.
• Collaborate with business departments to identify, document, analyze, and optimize business processes.
• Train end-users on NetSuite functionality and process improvements, and provide ongoing support.
• Provide ongoing technical support to all internal NetSuite users.

Duties and responsibilities

Analysis

• Partner with the business and build relationships within the tech team – & business team members. Communicate clearly and coordinate closely with each team member
• Support the business in building requirements and user stories.
• Identifying opportunities to improve and streamline current processes with NetSuite.
• Clearly articulate problems, solutions, and processes.
• Take business requirements and user stories, form technical requirements, and produce the desired outcome.
• Build process maps and documentation to explain to other team members.
• Design and deliver training sessions with team members.

Administration and QA

• Manage users, roles, permissions, and authentication.
• Design and set up reports for each function within the business.
• Create saved searches & reports and assist other staff in their setup & use.
• Manage templates, forms, custom records & custom fields.
• Plan, implement and review customizations of NetSuite including custom records, forms, fields, saved searches and reports
• Quality Assurance & test pre-Go-Life into production

Support

• Monitor and maintain day to day operation of the NetSuite platform for internal stakeholders.
• Systematically break down issues to identify root causes and resolve them.
• Troubleshoot issues. Create & document troubleshooting workflows.
• Support existing NetSuite scripts.
• Support internal users on NetSuite issues

Other

• Follow agile methodologies (e.g. SCRUM) and help to improve DEV process & outcome.
• Maintain up-to-date knowledge of NetSuite functionality, customizations, and integrations
• Report to GM of Technology and work closely with Tech Team and business stakeholders based in Perth & Melbourne, Australia

• To be successful in this role, you should have the following qualifications and experience:
• A minimum of 3 years experience in NetSuite administration, configuration, and customization, as well as experience in business process analysis and improvement.
• NetSuite Administrator certification or NetSuite ERP Consultant certification is highly desirable.
• Excellent written and verbal communication skills to effectively convey complex information to both technical and non-technical stakeholders.
• Familiarity with business process modelling techniques and tools, such as BPMN or flowcharts.
• Strong analytical and problem-solving skills to identify process inefficiencies and opportunities for improvement.
• Strong time management and prioritisation skills.
• Highly preferred Metro Manila resident applicants