Customer Service Representative | Telco Expert | Taguig
Sutherland Global Services
- Taguig, Philippines12th Floor, Philplans Corporate Center, Triangle Dr, Fort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 months ago
2024-07-30T05:15:56.135076+00:00Job closed.
Job Description
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Conduct issue identification and problem-solving meeting customer needs and satisfaction
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
Minimum Qualifications
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers, the Internet and the wireless network industry
- Good customer service, multi-tasking and problem-solving skills
- Ability to work on shifting (graveyard) schedules and weekends
- Willingness to grow more within the company by performing other duties/projects that may be assigned
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Other
- Competitive compensation package
- Paid training
- Day 1 HMO
- Sick leave conversion
- Enrich program (Educational support for employees)
- Annual performance-based merit increase
- Employee recognition
- Professional development
- Employee Referral Program
- All mandatory statutory benefits
- Equal employment opportunity
- Career advancement opportunities
Required Skills
- MS Office
- Customer Service
- Technical Skills
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Kalayaan Avenue and Triangle Drive, Fort Bonifacio
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About Sutherland Global Services
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.