Customer Service Representative | Travel Campaign | Onsite | Sta. Rosa Laguna  

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative at Santa Rosa, Laguna, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

What You’ll be Doing 

Do you have a passion for technology and helping others?

• In this role, you’ll work to resolve technical requests or complex calls from customers. 
• Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat 
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services 
• Open and maintain customer accounts and information 
• Resolve technical issues with patience and understanding 
• Positively participate in company events, team activities, and continuous learning 

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

What You Bring to the Role 

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Candidates should be willing to work within Santa Rosa, Laguna