Technical Support Engineer
Easycall Communications Philippines Inc.
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 months ago
2024-06-04T16:00:00+00:00Job closed.
Job Description
- Resolving technical problems of assigned cases
- Creation of and ability to troubleshoot PowerShell scripts
- Ability to write SQL queries and understand database structure
- Participate in group problem solving meetings to overcome challenging issues
- Researching and solving complex issues
- Working closely with Team Lead to meet SLA and customer requirements
- Test and verify product functionality to reproduce customer issues
- Document detailed failure and solution information within cases
Minimum Qualifications
- 3+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
- Experience with MySQL / SQL 2008 R2 or higher
- Ability to write and demonstrate SQL queries, SQL scripts and perform SQL table review
- Experience with PowerShell scripting highly desired
- Knowledge of installing and maintaining webservers (IIS and Apache)
- Prior working experience with .NET applications is highly desired
- Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
- Strong written and verbal English skills required
- Azure and/or AWS support experience is a plus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Taguig, Metro Manila, Philippines
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About Easycall Communications Philippines Inc.
To date, Easycall Communications Philippines Inc. operates as a provider of various technology solutions and services, as well as managed connectivity and support services. It continues to build on its foundation as a technology and communications provider, and provide businesses and enterprises with innovative solutions tailored to fit their changing needs.