Trends Group, Inc.
Trends Group, Inc.

Network Support Engineer  

Trends Group, Inc.

 
  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 months ago

2023-12-16T16:00:00+00:00
Job closed.

Job Description

Service Request shall be defined as those changes that are low risk and frequently recurring such as:

  • Access port configuration to ensure that end devices will have access in respect to network connectivity
  • IP address and port assignment for the end devices
  • Configuration of basic parameters of routing and switching equipment such as:
  • Hostname, Enable password, Management IP Address, Login Banner, Interface VLAN, Default Gateway/Default Route, Quarterly back up of logs of routers/switches
  • During implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.
  • Incident Restoration.

During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:

Layer 1:

  • Checking of cable connection of affected equipment.
  • Physical checking of equipment status such as port LED indicators, Power LED indicators, Link LED indicators.

Layer 2:

  • Checking and troubleshooting of port type configuration such as Access port.
  • Checking and troubleshooting of configuration of port aggregation such as port channeling.
  • Checking and troubleshooting of configuration of VLAN and port VLAN membership.
  • Checking and troubleshooting of configuration of Port Security
  • IOS changes (upgrade/downgrade) on layer 2 devices such as access switches that is needed to restore a service or resolve a problem

Layer 3:

  • Checking and troubleshooting of inter-VLAN routing configuration on the core or distribution switches.
  • Checking and troubleshooting of static-routing configuration on the core or distribution switches.
  • Checking and troubleshooting of SNMP and Net Flow configuration..
  • Checking and troubleshooting of basic Access Lists configuration.
  • IOS upgrade/downgrade on layer 3 devices such as distribution switches/core switches with close coordination with Level 2 support of the client.
  • Submits reports such as Activity Reports, Incident Reports and other reports as required.
  • Strictly monitors time in handling incidents and escalates to Level 2 support if needed.
  • Installation of Service Unit provided by the customer.
  • Interacts with Level 2/ Level 3 support of the client or equipment vendor in restoring the services and resolving problems.
  • Monitoring and checking of the network and equipment status through Client provided monitoring tool.

Minimum Qualifications

Experience

  • Have at least 5 years working experience in a NOC Operations environment
  • Trainings & Certifications Requirement
  • ITIL Foundation (Preferably)
  • Cisco Certified Network Associate (CCNA) (Preferably)
  • Routing and Switching (Preferably)
  • Wireless (Preferably)
  • Training & Certification Development
  • Technical Training
  • Windows Admin
  • Linux Admin
  • Cisco Certified Design Associate (CCDA)
  • Cisco Certified Network Professional (CCNP)
  • Routing and Switching
  • Wireless
  • Cisco Prime
  • Solarwinds Certified Professional
  • Management Training

6 Cs of Customer Service

C. Competency

Technical Skills

(N) IP Networking

(N) Monitoring Systems

(N) Network Troubleshooting

(N) System Troubleshooting

(F) Application/Web Programming

(N) ITIL

(N) Cybersecurity Fundamentals

(N) Firewall intrusion detection, prevention and protocols

(N) Identity and access manager principles

(N) Secure Network Architecture

(F) - Familiar / 0-12 months

(N) - Novice / 1-2 years

(I) - Intermediate / 3-4 years

(A) - Advanced / > 5 years

Communication Skills

(I) Speaks clearly and can be easily understood.

(I) Expresses & speaks ideas in a logical and organized sequence.

(A) Writes clearly, concisely and effectively.

(A) Expresses ideas in a logical and organized sequence in written form.

(F) - Familiar / 0-12 months

(N) - Novice / 1-2 years

(I) - Intermediate / 3-4 years

(A) - Advanced / > 5 years

Have at least 2-years’ experience in coordinating with partners and clients

Abilities

  • Must work well under pressure (Must)
  • Must have good interpersonal skills (Must)
  • Must be proactive when identifying potential issues (Must)
  • Must show strong & effective coaching capabilities
  • Must show strong customer management skills
  • Must prepare well-organized and comprehensive reports tailored to its audience
  • Able to effectively assess tasks & risks to prioritize work
  • Able to approach a complex task by breaking it down into its component parts and considering each part in detail

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
2 openings
Website
http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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